The vacation of Kevin Rohrer and his girlfriend ended abruptly in Havana, Cuba, after their cruise ship recently sailed on a four-night Norwegian cruise line in the Caribbean.
According to News .com.au, the American couple returned to the dock more than an hour before what in his opinion the Norwegian sky was at 1
"It was a terrifying situation, we were devastated," Rohrer said in his complaint to the cruise company. "We exchanged money and took a taxi to the airport, American Airlines told us that they would not take a credit card and gave us 472 pesos ($ 465) .We did not have that much money."
The couple booked a flight home, and Rohrer has since contacted the consumer rights group Elliott Advocacy.
Nevertheless, the pair does not seem to be lucky as Norwegian Cruise Line has made several departure changes before the cruise. In addition, the Company's terms and conditions indicate that "the time on board the vessel may differ from the port of call" and that "the guest's responsibility is to pay all costs incurred to return to the vessel" if they do be left behind.
In a statement to Michelle Couch-Friedman of Elliott Advocacy, Norwegian Cruise Line announced that she had informed guests of the time change and distributed it in their electronic documents more than a month before the stop in Havana. "In addition, the day before the arrival in Havana, the cruise director announced the new time several times throughout the day and additional signage was provided for those leaving the ship," the shipping company said.
The hard-learned lesson is one that all travelers should consider. "In the end, it's the traveler's responsibility to know when he needs to get aboard the ship, and unfortunately, if you miss your cruise home, you will not be able to seek reimbursement or refund," said Couch-Friedman. [19659005 This story was originally published by TravelPulse.