Alexa was not the only one that crashed over Christmas due to an influx of new users. Apparently, Philips Hue also had a failure. In fact, a multi-day outage. The company confirmed on Wednesday that customers had trouble creating new accounts, logging in, and linking their account to third parties. In the words, many people were receiving Hues connected lighting products over the holidays and were now trying to set up their smart bulbs and other devices around the same time. Hue's servers were unable to keep up with demand and did not respond to incoming requests. This meant that users could not create or log in to their MyHue account, or connect their lights to their Amazon Echo or Google Home.
Customers were understandably very frustrated ̵
Others complained that they had spent several hours solving the problem as they did not realized that Hue was a failure I was to blame for this lack of communication.
The Philips Hue Philips account has none public announcement about the failure made Wednesday [1 9459004] – instead, the company responded only to individual users.
Because Twitter hides answers in a separate tab, visitors to the Hue Twitter page would not have seen statements from the company unless they clicked on the link. and other conversations with Hue's customers – and some of them were not related to outages.
People who followed Hue on Twitter would not have seen those answers on their own timeline.
Philips Hue had also downplayed the problem only a "small percentage" of users.
Customers were asked to try or try again in a few hours.
While Alexa crashed at Christmas because too many new users had suddenly hit the servers at once, the downtime lasted only a few hours.
In Philip Hue's case, customers have been harassed for much longer.
Many of them are also new Hue customers – those who are trying to create their account and set up their devices for the first time. For some, Hue's intelligent light bulbs may even be their first experience with an intelligent home appliance – and this failure can make them unwilling to try again.
Early Thursday, Hue's Twitter account began responding to individual users and informing them the service "should be operational." However, he also warned them that they needed to try a few times as needed to get it going. The company also suggested that some should try to set up the lights as off-peak as in the morning.
We phoned Philips Hue to ask if the outage was actually resolved is updated with a statement when one is made available.