According to an internal note received and reported by Vice, Nintendo is offering a free repair to customer reports on "Joy-Con drift".
In the note that Vice saw, it says that customers do not do this To present a proof of purchase, support staff are required not to check if the product is covered by the warranty. Customers can also request a refund if they have paid to repair their controllers. "Confirm the previous repair and then issue a refund," the memo said.
Officially, Nintendo Vice responded with the same response that had existed since the Joy-Con controversy. Nintendo's Switch Lite and its permanently attached analogue sticks were reworked last week with a report in Kotaku. Joy-Con-Drift is when a game records movements on one of the controller's analog sticks, even if they are stationary. Nintendo recently said it was "known that some Joy-Con controllers are not responding properly."
The problem is widespread enough to file a class action lawsuit against Nintendo of America on behalf of thousands of consumers. Law firm Chimicles Schwartz Kriner & Donaldson-Smith filed a complaint on Friday, saying that more than 5,500 Joy-Con users had reported investigating the matter to guide callers through the troubleshooting steps. But the bottom line is that free repairs or refunds for past repairs that did not work are on the table.
The Nintendo Switch Lite instructs customer service representatives to tell callers: "We expect our hardware to perform as planned," and not to comment on class action lawsuits.
Polygon has again turned to Nintendo of America for additional comments and if an answer is given specifically for the Joy-Con issue or lawsuit. This post is being updated.