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Home / Technology / Report: Nintendo has quietly up to "Joy-Con Drift", will repair for free

Report: Nintendo has quietly up to "Joy-Con Drift", will repair for free



  A guess at how Nintendo will repair Joy-Con controllers suffering from a widespread drift problem.
Enlarge / A guess as to how Nintendo will repair Joy-Con controllers who are suffering from a common problem suffering drift problem.

Nintendo / Sam Machkovech

After months of increasing user complaints and increasing pressure on the media, Nintendo seems to have finally solved the problem of "Joy-Con-Drift" on its Nintendo Switch controllers. [1

9659005] The news of Tuesday was courtesy of Patrick Klepek, Senior Reporter at Vice Games, the day after a detailed summary of the issue was published in Kotaku. Klepek's report states that Nintendo's customer service representatives are authorized to offer a totally free repair of affected out-of-warranty controls if switch owners submit incorrect joystick data to their consoles due to improper joysticks).

In addition, Nintendo's employees may be able to offer users a refund if they have recently requested and paid for such a repair. Klepek cites "a source familiar with Nintendo's updated customer support documentation".

Joy-Con-Drift sounds similar: even if the joystick of a switch controller stays perfectly quiet, it may send motion data to your switch. The system may also "resist" the direction you are pushing for a stuck direction. Due to the potentially mechanical problem of the error, it is not resolved for affected users by simply recalibrating the system menu joystick.

If this problem is familiar, it's because Switch users have been complaining about it in various forums for months. Kotaku's article from Monday in connection with a July 2018 article in Reddit, the author of which claimed that they had sent eight Joy-Con controllers for joystick repairs to Nintendo. A long April 30, 2011, video from Spawn Wave contains a snapshot of an affected Joy-Con controller to show exactly how the current design of the hardware leads to wear on specific contact points, which is a technical explanation for the flaw we have seen.

Finally, Nintendo did not formally comment on the exact cause of the problem (which, admittedly, I could not reproduce in my six official Joy-Con controllers). In response to Vice's questions about the reported drift issues and the authenticity of Vice's own report, Nintendo sent the following statement. Ars & # 39; s questions regarding the authenticity of the Vice Report received the same answer:

At Nintendo, we are very proud to develop and continually improve our quality products. We know that some Joy-Con controllers are not responding properly. We want our customers to enjoy using Nintendo Switch. If this goal is not achieved, we always recommend that you visit http://support.nintendo.com so that we can help.

The news follows years of complaints about another switch gamepad, the Nintendo Switch Pro controller, which has suffered from a "soggy" D-pad since its launch with the switch hardware in March 2017. I have some personal experience with this issue as I've shipped both my Switch Pro-Pad for retail and the Nintendo Switch Pro controller, the first replacement for Nintendo Customer Service after watching the cumbersome performance of D-Pads had complained. Users suggested a "tape" fix that requires opening the Pro controller and attaching a transparent tape to one or all contacts where the D-pad touches the controller's PCB.

Another example of a joy-con issue at the beginning of 2017 was the wireless performance that users took in the form of a single-wire soldering fix.


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