Neo, the digital banking platform created by Banca Transilvania to deliver a completely new communication Launched in about a month, Omer Tetik, CEO of Cluj, said in Interview with start-up.ro
"When we look at customer transactions, probably 90% transfers and foreign exchange There is a huge concentration here, but what we want to offer with Neo is a new experience. On the Neo platform, we integrate artificial intelligence through collaboration with Personetics, so each customer can monitor and manage their own finances, and the bank will be able to provide more relevant offerings and services according to their expectations and preferences, "said BT Head
In terms of competition With the remaining banking applications, Omer Tetik believes that Neo is a competitor as well a partner in the ecosystem of FinTechs and Banks products. indicates that from the beginning it is important for the bank to manage the relationship with the online customer and that new and new features are introduced
However, with 3 million active customers and taking into account this third of card payments in Romania are going through BT accounts, Omer states that "we will remain a bank with physical network", but investment in digitization will have priority
Our marriage begins with a call center, then we over Alternative delivery routes have spoken and gone to omnichannel, but in fact our customers want a kind of omni-available bank "- Omer Tetik, CEO Banca Transilvania
Banca Transilvania has already established an API store and" expects partners and FinTechs to test . "
" We believe that PSD2 is both a challenge and an opportunity for banks because we learned a lot from FinTech and that made us more comfortable ht has. There will be adjustments and changes by the autumn; we expect the legislative framework to be as clear as possible, "concludes the BT manager