For customers who have already paid to repair faulty controllers, repair and reimbursement of Joy-Con is apparently free. 19659003] The British news website Metro states that "no guidelines have changed" in the UK. Some customer service employees in Europe seem to be unaware of recent developments in the US.
Readers sent us chat messages with Nintendo UK The refusal to perform free repairs and a call to the support center proved that no one was instructed to offer free repairs or refunds.
According to NintendoSoup, a Reddit user named Toboid contacted Nintendo Customer Support in the UK asking if they would consider free Joy-Con repairs. This was the official answer:
Unfortunately not … An explanation was released by Nintendo of America recognizing known issues with Nintendo Switch Joy-Con controllers. Our Nintendo UK process remains the same ̵1; to provide recommended troubleshooting.
At this time, other Nintendo offices in different regions may or may not make free corrections. In France, the situation is supposed to be the same. In the same reddit thread mentioned above, the user explained flame03 from the Netherlands, as he had talked to Nintendo yesterday, and started repairing the Joy-Con:
I am in the Netherlands (also in the EU) and me I got my desk in May 2017. According to EU laws over the 1-year factory warranty and the 2-year charge guarantee. I talked to Nintendo yesterday, and they started fixing the Joycons for free, with no shipping costs.
They asked me to print a shipping label and send the Joycons in a box to them. (Prepaid shipping label).
The class action lawsuit was filed by the American law firms Chimicles, Schwartz Kriner & Donaldson-Smith against Nintendo of America.
CSK & D filed a class action lawsuit against Nintendo of America. Inc. ("Nintendo") for claims related to alleged deficiencies in the Joy-Con controllers that are part of the Nintendo Switch game consoles. The complaint filed with the US District Court for the Western District of Washington claims that the joysticks of the Joy-Con controllers are defective, causing users to experience drift issues.
It is still unclear whether the internal guidelines, according to reports from Vice, will be introduced in regions outside of America.
Customers are no longer asked to submit purchase receipts for Joy-Con repairs. In addition, the warranty status does not need to be confirmed. If a customer requests a refund for a previously paid Joy-Con repair […]confirm the previous repair and then issue a refund.
Metro noted that Nintendo's US subsidiary "did not publicly acknowledge the change in the policy" There is a "possibility" that Europe and other regions have not yet received the memo.
What was your own experience so far? Leave a comment below.