SEOUL (Reuters) – Samsung Electronics Co Ltd retrieves all Galaxy Fold samples that have been distributed to reviewers to investigate reports of broken screens the day after the mobile phone starts, a person with direct knowledge of the issue said on Tuesday with.
FILE PHOTO: The Samsung Galaxy Fold Phone is shown on a screen at Unpacked Event by Samsung Electronics Co. Ltd. in San Francisco, California, USA, on February 20, 2019 REUTERS / Stephen Nellis
. Fetching is considered the largest in the world The smartphone maker had embarrassed itself before the US release of the folding device on April 26. A handful of technology journalists reported breaks, bumps and blinks after a day.
The South Korean tech giant postponed launching the cellphone for an indefinite period while investigating the matter. The first results showed that the problems could be related to the impact on the exposed areas of the hinges.
One representative declined to comment on Tuesday.
Samsung's share price dropped 0.4 percent in a shallow Seoul market at 425 GMT. However, the parts supplier declined and hinge manufacturer KH Vatec Co Ltd lost 3.1 percent.
According to a person with direct knowledge of the supply chain, KH Vatec carried out an internal review of the hinges used in the Galaxy Fold and found no defects. The supplier declined to comment.
In March, Samsung released a video in which robots were folded 200,000 times with Galaxy Fold handsets.
Samsung's head of IT and mobile communications, DJ Koh, has repeatedly stated that foldables are the future of smartphones.
Although the issue does not hurt Samsung's bottom line, shifting the company's efforts to present itself as an innovative first mover rather than a quick successor hurts the analysts.
In some cases, the reviewers had removed a film layer that they mistook for a disposable protective film.
"It is catastrophic that Samsung has sent samples to auditors without clear instructions on how to handle the device and that the company needs to fix screen flicker," said Kim Young-woo analyst from SK Securities.
A Samsung employee said on the condition of anonymity: "On the positive side, we have the opportunity to resolve and fix this issue before the phones are sold to a massive public, so they do not have the same complaints. "
Samsung emailed pre-order customers after the launch was delayed.
"Your pre-order guarantees your place in the queue for this innovative technology," Samsung said in the email. "We will update you in two weeks with more accurate shipping information."
Reporting by Ju-min Park; Additional coverage by Heekyong Yang; Editing by Christopher Cushing