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Samsung Galaxy Fold: Best Buy canceled pre-orders

Best Buy ( BBY ) canceled pre-orders for Samsung's problematic foldable phone.
On Thursday, the merchant emailed customers who had pre-ordered the phone, a cancellation notice. The eagerly anticipated device announced in February was out of date for early tech reviewers, forcing Samsung to postpone its launch in April. Samsung has not yet said when the nearly $ 2,000 phone will be shipped.

"While Samsung continues to make progress in improving the Galaxy Fold, no new release date has yet been announced," Best Buy confirmed in the email. "For this reason, we would like to inform you that we are canceling all current pre-orders for the Galaxy Fold."

Best Buy also included a $ 1

00 discount code for future purchases.

"We work closely with Samsung to deliver the Galaxy Fold to customers as quickly as possible, and we appreciate their continued loyalty to Best Buy," the company added. Samsung acknowledged that the phone needs "more enhancements to ensure the best possible user experience."

Some reviewers had problems with the 4.6-inch smartphone, which turns into a 7.3-inch tablet, including broken hinges and broken screens after the protective film has been removed from the fold.

To address the various issues, Samsung has previously announced that it will improve screen protection and "improve the screen maintenance and use guide, including the protective layer, to help our customers get the most out of their Galaxy Fold." [19659007] The Galaxy Fold issues are another debacle for Samsung ( SSNLF ) . The South Korean company has worked hard over the past two and a half years to regain consumer confidence in its Galaxy Note 7 debacle. Millions of these devices had to be recalled due to reports of exploding batteries.

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