According to reviewers that the Samsung Galaxy Fold appears to have a durability problem, the South Korean electronics company has issued an official statement on the matter, promising to "thoroughly investigate" the questionable review units.
"A limited amount of early Galaxy Fold patterns have been made available for review by the media, and we have received some reports on the main display of samples provided, and we will thoroughly investigate these devices to determine the cause of the matter." so samsung statement.
While a review found a review tool that had a faulty hinge pressed against the screen from the inside, it appeared that the most common cause of the damage was the removal of a plastic protective layer on top of the device's display panel Some reviewers have mistakenly identified as regular (and removable) screen protector.
Samsung's statement continued: Removing the upper screen layer damaged the screen. The main display of the Galaxy Fold has an upper protective layer that is part of the display structure to protect the screen from accidental scratches. Removing the protective layer or adding adhesives to the main display may cause damage. We will ensure that this information is clearly passed on to our customers. "
The company has reportedly replaced most of the broken test units, so it will be interesting to see if the problem disappears as soon as the examiners know they are not breaking the protection level off the screen.