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Home / Technology / Samsung warns users of the Galaxy S10 and Note 10 to remove protective film due to security concerns

Samsung warns users of the Galaxy S10 and Note 10 to remove protective film due to security concerns



Samsung's new high-tech fingerprint reader on the latest Galaxy smartphones has a big mistake: it can be fooled by the fingerprints on a screen protector. The company warns customers with the latest Galaxy S10 and Galaxy Note A British woman recently discovered that her husband was able to unlock her Samsung phone when, according to several reports, he put his thumb on a fingerprint reader in a cheap bag. Another person posted a video on a similar incident on Twitter. Samsung responds to the incident with a fix and instructs customers not to use "certain silicone covers". To ensure the best possible fingerprint scanning, do not use this cover until your device has been updated with a new software patch, "Samsung said, announcing that the update will be released early next week The problem affects all models of the new Samsung S1

0 and Note 10 phones, which allow people's fingers to be scanned across cell phone screens. According to the Samsung website, the phones have ultrasound fingerprint scanners that use sound waves to create a 3D Samsung warns of possible sensor malfunctions through some screen protectors, and offers a screen protector specifically designed for the ultrasonic fingerprint reader, which will cost at least $ 20 to replace it.The planned release of the Galaxy Fold took several months postponed this year after it had been broken for previous reviewers. Two years ago, Samsung recalled the Galaxy Note 7 after some customers' batteries caught fire. That cost the company billions of dollars.

Samsung's new high-tech fingerprint reader on the latest Galaxy smartphones has a major flaw: it can be fooled by the fingerprints on a screen protector.

The company warns customers who own the latest Galaxy S10 and Galaxy Note 10 phones to remove their screen protectors until Samsung releases a software update.

A British woman recently discovered that her husband could unlock her Samsung phone when he put his thumb on the fingerprint reader. According to several reports included in a cheap case.

Another person posted a video of a similar incident on Twitter.

Samsung responds to the incident with a bug fix Customers should not use "certain silicone covers to protect the screen".

"If you are currently using screen protectors to ensure optimal fingerprint scanning, do not use this cover until the device has been updated with a new software patch," Samsung said in a statement. The update is expected to be released early next week.

The problem affects all models of the new Samsung S10 and Note 10 phones, which allow people's fingers to be scanned across the screens of cell phones. According to the Samsung website, the phones have ultrasound fingerprint scanners that use sound waves to create a 3D map of a person's fingerprint.

Samsung has warned that some screen protectors may make the sensor "faulty". The company offers a specially designed for the ultrasonic fingerprint reader screen protector, the replacement costs at least $ 20.

Samsung has had problems with the introduction of mobile phones in the past. The planned release of the Galaxy Fold was postponed a few months earlier this year, after it was broken for former reviewers.

Two years ago, Samsung recalled the Galaxy Note 7 after some customers' batteries caught fire. That cost the company billions of dollars.


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