Everything about the expertly maintained Tao Mexico complex speaks here for peace and serenity.
Almost every structure in the Asian-inspired holiday community is painted white and trimmed in warm wood grain. Balconies on the modern condos open to the lush greens of the tropical jungle.
Infinity pools overlook the stunning fairways of the adjacent resort golf course.
The cheerful environment refutes the tragedy that struck here when a family of four from Iowa lost their lives last month, during a lukewarm vacation in an ocean retreat.
Authorities discovered Kevin and Amy Sharp and their children Sterling, 12, and Adrianna, 7, dead in a penthouse condo on March 23 in the Tao Complex after inhaling toxic gas
A local prosecutor hired one defective water heater as guilty of the gas leak. Mexican officials said they do not suspect fouling in this case.
Tourists spend Akumal Beach in the small resort of Akumal, Mexico on Tuesday, April 3, 2018
Kevin Hardy / The Register
A common search for answers
In Iowa, relatives of the Sharps continue to answer. They have tried to reconcile their holiday periods with those of the Mexican authorities.
While the beachy Riviera Mayan region of Mexico feels a world away from Iowa, the community here finds itself as shocked and sad as the hometown of Sharps Creston, 1,500 miles away.
US expatriates and Native Americans are still trying to understand how such a tragic thing could have happened in one of the most popular holiday destinations on the continent.
"It's a very big deal for all of us". said Marcy Essy, an Iowan who lives on the beach, just one kilometer from the place where the family died. "This is a tourist area, and the people down here are the most caring people people share, and the staff, the people who do business, that's a big deal to us."
Guests and residents relax in one of the pools at Tao Mexico Complex near Akumal on Monday, April 2nd. The Sharp family of Creston, Iowa, died last month in this Asian-inspired holiday community.
Essy, who still has a residence in Medora, Iowa, said tourists in Mexico occasionally die in car wrecks along bustling Federal Highway 307. Some drown in the ocean or suffer from heart attacks or other life-long suffering during the Riviera Maya  "But losing a whole family is not at all commonplace," Essy said. "I can not remember that in the 30 years we've been here, something like that ever happened."
Essy said the deaths should not put off potential visitors, who she says are generally looking for no trouble finding out about them. And she found that problems with carbon monoxide poisoning in an area where residents open windows and sliding glass doors to enjoy the breezy, warm weather are almost unknown.
"That did not happen because we're in Mexico," she said. "It could have happened anywhere."
"Mexico is not like the US"
LuLú Alberts, a retired midwife from Silicon Valley, said she had met the Sharps during her stay here. 19659002] Your apartment is next to the family pool (the complex also has an adult-only version). Alberts said she enjoys meeting families renting holiday homes from neighbors.
"They were very friendly," she said of the Sharps. "They were on vacation, everything is wonderful on vacation."
She could not remember exactly on which days she had seen the family, but remembers that she was with them at least two or three times.
One reminder remains vivid: On March 23, she watched the ambulance drive to the XI building where the Sharps were staying.
At first, when word got around who had died, she could not take her place. She did not realize who "the Sharps" were, and only knew her as Kevin, Amy, Sterling and Adrianna.
Alberts said she had never felt insecure in her four years here in her condo.
"That's a very rare thing," she said.
But it has now joined neighbors assembling a bulk order of carbon monoxide detectors. Your unit did not have a detector there at the time.
For now, she is content to wait for the authorities to publish her full report on the assassination of the Sharps. But she does not expect quick answers.
"Mexico is not like the United States," she said. "You can not get the information overnight."
The Q1 condominium, where members of the Sharp family lived in Creston, Iowa, is seen on April 2, 2018 at the Tao Mexico complex in the seaside resort town of Akumal, Mexico.
Kevin Hardy / The Register
In Mexico's Tao Complex
Of all the possible backgrounds of a tragedy, locals told the Des Moines Register that they had never dreamed it would have been at Tao the latest and most expensive developments in a region defined by the constant construction of condominiums, hotels and holiday homes.
In corporate literature, Tao developers promise that their community will "connect with themselves and the environment in harmony with nature."
The complex is located on the broader footprint of the huge resort of Grand Bahia Principe Tulum development so large that trams carry visitors back and forth between hotel buildings, restaurants and activities.
The exclusive Tao community carved out of the dense jungle offers access to a private beach club, excursions and activities such as Spanish lessons and cooking classes. The on-site Tao Wellness Center includes a saltwater lap pool, a resistance channel and a bistro and sushi bar.
On the narrow sidewalks that wind between the buildings lie bamboo and palm trees. Soothing water features drown out the screeching of tropical birds, and lush pink flowers of adelfa bushes stream into the sidewalks.
Tao offers more than 1,000 condos, premium condos, townhomes and lofts throughout the area. Condominium prices near Akumal start at around $ 270,000, according to the company's website.
The large entrance to the Bahia Principe Resort near Akumal, Mexico is pictured here.
Kevin Hardy / The Register
And security is scarce. To visit Tao, drivers have to pass through two security outposts where guards interrogate visitors, record names, and take a number plate.
Yuritzia Campillo, secretary of the Homeowners' Association, did not comment if she was visited by a registry reporter. She said that Mexican laws prohibit the company from discussing the case of Sharps or revealing who owns the apartment as the investigation progresses.
The club previously released a statement that the unit rented by the Sharp family changed hands in November 2013, the current owner has been responsible for the physical maintenance of the unit, the statement said.
Many US and Canadian expats occupy units throughout the year in Tao. Others buy them as investment properties and rent their homes constantly at night or in the week.
Around the complex, many cars are covered for long-term storage as travelers come and go.
If you were chaotic, you would come here.
The Tao Complex is just minutes from Postcard Akumal Beach, where blue-green Caribbean waters and wavy palm trees attract thousands of visitors each day.
Like the Creston Last weekend, tourists from all over Latin America were flooded to celebrate the resurrection in the Riviera Maya region.
Holy Week and Holy Week are among the most visited on the calendar as Mexicans indulge in school and work leave.
Many hotels were solidly booked, and Cancun International Airport recorded more than 2,200 flights over four days, according to the Yucatan Times.
Nonetheless, the locals were still concerned about the continued impact of the Sharp family's death in their community.
Manuel Jiménez, who runs a tour company near Akumal Beach, said he has recently seen a drop in sales of 30 percent or 40 percent
In addition to the deaths on the Riviera Maya, the US State Department began March waves as US government officials banned driving to the popular resort of Playa del Carmen in February on a ferry connecting Playa del Carmen with the island city of Cozumel
And some travelers were already over reports of tainted alcohol in caribbean resorts startled.
But Jiménez said would-be visitors should rely on word of mouth, not scary media reports, when they chose their vacation destinations.
Smiling visitors dragged snorkel gear around his shop front, hawking souvenir prizes and picking up sweet slices of mango and pineapple for a few pesos.
"These families have been coming for years," he said. "They would not come here if it were chaotic."
"For me it's such a mystery"
Yet, some travelers avoid all of Mexico, Jiménez said, while others are more and more deciding to stay hidden in all-inclusive resorts.
He said the local economy is dependent on tourism spending. Even companies that focus exclusively on locals could collapse without the outsiders constantly making money.
"We can not go without the tourism income," he said. "… I do not know anything that has nothing to do with tourism."
Ismael Cisneros, a native of Mexico who has been living in Playa del Carmen for more than 30 years, said negative events in Mexico are attracting huge attention
"The media are the problem," he complained.
Cisneros operates a transportation company that moves travelers up and down the peninsula and asks why the deaths caused by accidental suffocation attract so much attention.
"There are more people shot dead in schools in the United States," he said. "We do not have that in Mexico."
Nonetheless, he admitted that locals and tourists alike talked about history. He is skeptical that the authorities will ever fully explain the circumstances surrounding the death of the Sharps.
"It's a mystery to me," he said. "And you know that the police will never say what really happened."
"This tragedy served as a wake-up call"
Relatives of Kevin, Amy, Sterling and Adrianna have considered launching a campaign that encourages the use of life-saving carbon monoxide detectors in every home.  Awareness is also spreading in Mexico as locals seek sustainable change.
In the week following the deaths, several district hotel associations held a press conference calling for stricter rules on vacation rentals
Reporters found that such incidents – including the 2017 deaths of Argentine tourists from a gas explosion near Playa del Carmen – can create a "horrible security image," the Riviera Maya News reported.
Marlo Heresco, editor of the Riviera May A message, called the accident in the Tao condominium "nothing short of a tragedy." But the tragedy is often what it takes for people to pay attention and take action, she said.
She compared the situation to growing concern in the United States over gun violence, and "government agencies eventually think something needs to be changed."
"When I say this, it's similar here," she said, "that this tragedy served as a wake-up call to local government agencies, especially those who have lobbied for more private cottages in the past, most of them owned by Americans. "  "If it Affects the Bottom Line … Something Will Be Done"
Nan Armstrong, a native of Texas managing beach properties in Akumal Beach, said many landowners and managers have started investing in Carbon monoxide and propane detectors for their homes and condos since deaths.
Many older homes along the coast have outdoor water heaters that are well ventilated, Armstrong said. And newer homes often have tankless systems designed for safe operation in a laundry room or storage room.
"We were all just like," Oh my Lord, how terrible. "Who would even think about it?" She said. "It just never happened."
In the days following the Sharps' death, the locals made a run on carbon monoxide devices. They flew off the shelves so fast that the Home Depot in nearby Playa del Carmen was out of stock for a few days, Armstrong said.
She is now waiting for supplies of equipment that can install dangerous carbon monoxide and propane leaks, such as those that killed the Sharps, in the 31 units she manages.
Tenants have also started asking for things like carbon monoxide detectors when they make reservations with booking agents.
"Some of them have already canceled if they are not installed," she said. "Booking agents stay up to date and make sure we do that."
Mitch Keenan, a native of Denver, who owns a real estate business in the nearby Yucatán state, says homeowners have relatively lax regulations for the installation and maintenance of gas piping and appliances
The rules for registered rental companies are stricter. However, he expects the government to do something after the death in Akumal.
"Undoubtedly, if it affects tourism, I guarantee you that there will be some sort of official – I hate to say action, because something will not necessarily happen – but there will certainly be some sort of official response," he said. "If it affects the end result – read: money – then something is done."
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