Mark and Amber said they have been "happy to come back" on AirBnB.
"The host was rated with five stars and had 1,200 reviews so we were confident we were not going to get ripped
"We went into panic mode."
"We went into panic mode My wife was freaking out, she said, 'How are we going to find a place to stay?' "Said Mark.
AirBnB's policies only allow guests to complete their reservations
"I think that unfairly benefits the host." I think it puts consumers at a disadvantage because they do not know if this host is actually gaming the system, if he's trying to double-book, if he's promising he's got posting but he really does not, "said Mark.
AirBnB fixed this statement to News4Utah:
There are more than 300 million guest arrivals in Airbnb listings and negative incidents are extremely rare , our global Customer Service team is on call 24/7 to help Once again, we have offered to support our guest with re-booking assistance, reimbursement for expenses, and a travel coupon for future use on our platform. In addition, we have a great deal of experience with AirBnB and want it to be done as soon as possible. "
Jasmine Mora, a representative for AirBnB said hosts who do not get away scot-free. They said they are getting their names and their statuses are over. 19659004] If you would like to stay in check-in, they will deduct $ 100 from the host's next payout.
Mark said his family was in a hurry to see what they were doing in Hawaii to him.
"If you cancel, you can not loose your deposit, but you may well do that on the day before, there's nothing you can really do about that," Mark said
Mora has published these tips for travelers who want to book through AirBnB.