Underground passengers were stranded and boarded on platforms on Friday night on the first day of a heatwave for more than an hour, as several New York City lines were blocked in both directions.
The Metropolitan Transportation Authority attributed the disruption to a "network communication" problem and communicated this on Twitter shortly before 18:00. Lines Nos. 1, 2, 3, 4, 5 and 6 as well as the Times Square shuttle were affected.
About 90 minutes later it was reported that the service was slowly restored . At that time, passengers and politicians alike had become angry at the sudden shutdown during the evening rush.
New York officials demanded answers.
Mayor Bill de Blasio said on Twitter : "This type of meltdown during a heatwave is unacceptable." The MTA owes every New Yorker an explanation for this. "We've known this dangerous weather for days Sorry for not being prepared. "
" This is totally unacceptable at @MTA Service is suspended and platforms are cooking, so New York can not work, "said city computer Scott M. Stringer on Twitter [MrByforddidnotreactdirectlytothecriticism
"I am also frustrated," he said. "That could not have happened at a worse time, it was the high point of the evening summit."
Tim Minton, communications director of the MTA, said in a statement that "for safety reasons, trains had to maintain their positions at the time of the interruption, and some of these trains were on h between the stations, when that happened.
He said that the restoration of the service began at 19:16 with significant remaining delays. The lighting and air conditioning power remained on during the incident, Minton said. Officials said they did not believe the failure was due to heat or electricity.
Danny Pearlstein, Director of Politics and Communications at the Riders Alliance, said in a statement that breakdowns such as those on Friday would occur more frequently until a modern signaling system was installed.
"Tonight, the subway signals of the 1930s fused as hundreds of thousands of transit passengers waited in dangerous, burning heat," the statement said. "The MTA has made significant progress in accelerating trains to reduce delays, but only modern signals will provide the reliable subway system that New Yorkers need."
Passengers described in social media and in interviews Squeezing hot conditions as they await trains on platforms.
Maxine Wally, 29, a journalist for Women's Wear Daily, said it took two and a half hours to get from Grand Central Station to her sister's home in the area Prospect Lefferts Gardens in Brooklyn.
She said she had been waiting for 40 minutes to catch a No. 5 train in Borough Hall, which was in a crowded bus at the station before changing trains.
"One got on the bus and said he would faint from the heat, "Ms. Wally said." He used to target people who wanted to move in. There was almost a quarrel on the bus, it was madness – a real New York mom ent. "
Trevona Brown and her friend remained standing in a busy area at 14th Street-Union Square Station, where the police had blocked the stairs to trains # 4, 5 and 6 yellow ribbon.
A hounded M.T.A. Workers wearing an orange vest and a white towel around their necks raised their hands and tried to alert people to alternative options, but instead, Ms. Brown sought suggestions from her phone.
"I'm just trying to figure out what's going on," she said, explaining that she was trying to get to SoHo. "I do not drive a lot by train," she said. "That's why."
A M.T.A. The employee in an orange vest guarded line 1-2-3 and prevented the passengers from taking the stairs. "No train, no train," she called.
28-year-old Kirk Polius tried to get from the Upper East Side to his home in the Bronx. He landed in Times Square.
"I moved here from Houston almost two years ago, and this is the most frustrating part of life here," he said of the disturbances. "The transport is never reliable. Either you are stuck somewhere and have to change or you sit and wait and wait and wait, without suspecting what is going on. "
Nicholas Bogel-Burroughs, Emma Fitzsimmons, Michael Gold, and Sarah Mervosh have reported Derek Norman, Andrea Salcedo, Neil Vigdor, and Mihir Zaveri.