T-Mobile has agreed to pay a $ 40 million fine for trying to cover up the bad rural mobile service with "false rings".
The settlement, announced Monday by the Federal Communications Commission, also calls for T-Mobile ( to implement a "Compliance Plan" to address the issues to solve. The company says it has stopped the wrong ringtones last January. )
If wrong ringtones are used, it seems that someone is not answering the phone, even though the call could not go through. This means that a person attempting to call someone in a rural area with spotty coverage hears several rings and assumes that the other party was unable to answer.
"Wrong ringtones also create a misleading impression that the caller's service provider is not responsible if the call fails." Wrong ringtones are a problem with calls to rural areas and are a symptom of the problems of degraded quality and termination of call Calling in rural areas, "states the FCC Regulation.
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The FCC investigated T-Mobile for violating rules introduced in 201
"Our actions have always been focused on providing better service to our customers, and the ringtone control corrected in January 2017 was inadvertent," T-Mobile said in a statement.
CNNMoney (San Francisco) First published on April 16, 2018: 16:15 ET