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T-Mobile has fined $ 40 million for "false rings"



  Forming Hospital Deserts in Rural America

T-Mobile has agreed to pay a $ 40 million fine for trying to cover up the bad rural mobile service with "false rings".

The settlement, announced Monday by the Federal Communications Commission, also calls for T-Mobile ( TMUS ) to implement a "Compliance Plan" to address the issues to solve. The company says it has stopped the wrong ringtones last January.

If wrong ringtones are used, it seems that someone is not answering the phone, even though the call could not go through. This means that a person attempting to call someone in a rural area with spotty coverage hears several rings and assumes that the other party was unable to answer.

"Wrong ringtones also create a misleading impression that the caller's service provider is not responsible if the call fails." Wrong ringtones are a problem with calls to rural areas and are a symptom of the problems of degraded quality and termination of call Calling in rural areas, "states the FCC Regulation.

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The FCC investigated T-Mobile for violating rules introduced in 201

3 to improve rural telephone coverage. As part of the agreement, T-Mobile will train employees on the rules for concluding rural talks and submit compliance reports to the FCC.

"Our actions have always been focused on providing better service to our customers, and the ringtone control corrected in January 2017 was inadvertent," T-Mobile said in a statement.

CNNMoney (San Francisco) First published on April 16, 2018: 16:15 ET


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