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Home / Business / Tesla malfunction locks owners dependent on the app for access and forces them to crawl "keys"

Tesla malfunction locks owners dependent on the app for access and forces them to crawl "keys"



Photo: Getty

Some Tesla users who rely on the app have to get into their model 3 was temporarily unable to get into their electric cars on Labor Day.

The Next Web reported that a number of people tweeted about their frustration on Monday when they were "locked out" because of a phone conversation. Downdetector, a tracker for users reporting technical issues with web-based services, also showed that many users had issues with the Tesla app.

A Tesla spokesman confirmed to Gizmodo that the Tesla app was temporarily unavailable on Monday, but full functionality was soon restored. Tweets indicate that the app was unavailable for at least three hours.

The company made it clear that Tesla owners could still access their Model 3 with their physical key fobs or key cards. The company encourages owners to wear the phone in case they lose it or it dies. Owners could also access their car via their mobile devices and start it if they had enabled the "phone as a key" feature that uses Bluetooth Low Energy to connect to the car rather than relying on the app.

Model 3 owners who do not have a keyfob or key card and do not use the "phone as a key" feature and who only use the Tesla in-app lock and unlock feature that requires cell signals, are temporarily screwed when the app fails.

To summarize again: Before the digital age, we had keys. They were made of metal, were unique and worked wonderfully. There are four ways to participate in Tesla today, and you must keep up with everyone if your preferred method encounters technical difficulties. Is that more difficult than keeping track of your keys? Not necessarily. Is it a sign that not everything has to be disturbed? You could certainly put forward a good argument.


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