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Tesla's new return policy begins with a puzzling start for Elon Musk



Tesla CEO Elon Musk's tweets are causing quite a stir again – but this time around, the electric vehicle company's guide to vehicle return conflicts with what's on the company's website.

Tesla's Returns Policy establishes a seven-day return window for delivered cars. However, it states that you are only entitled to return if you have "received your vehicle without having previously taken a test or demo test with us."

At 17.00. PT Wednesday, the return page contained this key detail, as shown on the bottom left. But at 6 pm PT The site was updated without restrictions for the test drives.

  The old return policy.

The old return policy.

Image: tesla / screengrab

  The new return policy.

The new return policy.

Image: tesla / screengrab

On February 28, Musk talked to the media about a Model 3 base model, priced at $ 35,000, containing information about a new test drive and return system. At the time, he noted how the one-week return window "would reduce the need for a test drive" and how essentially someone could use the car for free for a week. He said no one should "have concerns about ordering … we make it incredibly easy to order and return."

Then Musk tweeted on Wednesday around 10:30 am PT, which violates the set Tesla policy a week or so, "means whether or not you've taken a test drive.

As The Verge reported, "Tesla told The Verge that there was a delay in the Updated the language on the website and that soon a new return policy should appear on the website, which reflects the musk tweet. "

We've contacted Tesla to get more details about the conflicting return policies and" language delay. "One spokesperson said the policy had been updated at the time Musk tweeted on Wednesday but the site has not been updated yet.

Now it's up to date and every customer can return their vehicle within seven days or 1,000 miles to get a full refund, regardless of whether or not they've taken a test drive are back on the same page for now.

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