The disappointment began on the first day of a two-week trip with the Norwegian Cruise Line in Europe.
When the Norwegian Spirit had been diverted to several alternative ports and had spent additional unplanned days at sea, the passengers were nervous. They had already missed Iceland, the main attraction of the journey. By Monday, a week and a half later, travelers were gathering with their bags and cameras, looking forward to returning to Scotland ashore.
When the ship approached the coast with 2,018 passengers, according to two passengers, one voice came in. The sound system announcing this weather prevents it from coming to a standstill again.
"The riots on the ship broke out at this point," says Cody McNutt, 31
"There was an immediate uproar," says his girlfriend Katasha Jones. "The tension that led to the announcement was palpable and then it just exploded and people just walked over the edge."
There was a protracted protest when the passengers shouted restitution claims, holding up homemade signs, called crew members Liars, asking them to return to London to get off the ship. The uprising lasted for hours, Jones and McNutt said.
"Nobody was violent, and I think people were so respectful of how they got upset," Jones said. "At some point, you can not blame people for being angry, and at some point you just lose it."
McNutt said the onboard staff told passengers they should be the company headquarters Calling in Miami, he said he had tried and should talk to the guest services department on the ship.
"A refund is nice, and that would be great, but I really want the CEO or someone to apologize for that What they do for the people, "he says.
A statement from the Miami-based cruise company said the ship's route had been interrupted due to" bad weather "and that the ship could only call at eight ports, not the planned nine Norwegian has not indicated how many of these ports have been replaced.
"We understand that it is daunting if we can not call at any of the ports on which ours Guests have been pleased, "it says in the statement. "However, we ask our guests for patience, cooperation and understanding that the weather conditions are an act of God and can not be controlled, influenced or remedied by the cruise line. Our goal is to showcase the beautiful destinations of our ships and to offer guests an unrivaled experience on board.
The statement apologized for the inconvenience and disappointment of the passengers, but did not respond to the protests.
"We always do our best to provide our guests a truly enjoyable and memorable vacation, but our first priority is to ensure their safety and the safety of our crew."
A photo of a The letter from the 7th. October showed that the company granted passengers a 25 percent discount on future travel "to demonstrate our gratitude for your patience."
"It's got everyone moving again," says McNutt. "None of us ever want to get back on his ship." He said the bathroom in his room had stopped flushing and Jones said she had found a public restroom that did not work so well. They said they smelled of sewage in the early morning.
After McNutt and Jones boarded the ship on September 27, they left early. The cruise is due to end on Friday in Southampton, England, but the pair left on Tuesday for a scheduled stopover in Belfast, Ireland. They took a train to Dublin and started their journey home with a stopover at the place they really wanted to see.
"We are the only two on the ship who will actually go to Iceland. "McNutt said Wednesday
Colleen McDaniel, chief editor of the review and news site Cruise Critic, said in an email that minor changes to the itinerary are not unusual, especially during the hurricane season to change their plans when needed.
"When the itinerary changes, we see disappointment among the guests, but for the most part, cruisers understand that these changes can occur, and are usually the result of lines that interfere with It dealt with situations they can not control, "she said." During the hurricane season, we traded entire itineraries, sometimes relocating Caribbean cruises to New England to avoid storms, for example.
Conditions and cruise lines respond to passengers so safely as possible. "
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