"We thought we were doing the right thing by completing Dasher when a customer did not leave a tip, we missed that some of the customers who tipped had the feeling that their tips did not matter," Tweeted he.
The debate over the role that gratuities play in a person's income is not new, but has been reinforced by the gig economy, which is increasingly criticized for how it deals with workers and how well they are paid. Food suppliers are also under pressure to keep costs down if they want to go public or become profitable. For companies that want to improve their finances, tips are a tempting pot of money.
In some cases a large tip contributes to a payment that is already guaranteed to workers. The exact details vary depending on the company. A worker can be guaranteed $ 15 for a delivery or an hour's work. If their base salary and customer tip reach $ 12, the company will spend the additional $ 3. However, if the customer left a large tip and pushed the total payment above the $ 15 threshold, the company would not have to raise additional money.
The practice is legal, but violates the tradition that tipping a worker would not otherwise be the case.
Tipping specialists say consumers are unlikely to know that in some cases a generous tip will save businesses money.