As Apple's MacBook Pro recall enters its second week, new details emerge about the extent of the battery-carrying threat – and how irritating the repair process turns out to be.
In a Warning On Thursday, the US Government's Independent Consumer Product Safety Commission asked Mac Loyalists to be safe and shut down the machines as soon as possible. The Watchdog also shared some preliminary figures on Apple's voluntary recall, including how many laptops can be returned for repair and how many people have reported that the batteries have overheated dangerously badly.
"Consumers should cease using the recalled laptops immediately Contact Apple to determine if the laptop is part of the recall and to arrange a free repair Apple has received 26 reports of overheating the laptop, including Five reports of minor burns and one report of inhaling smoke as well as 1
The CPSC reports that around 432,000 of the recalled notebooks were sold in the US and Canada alone, and the commission advised all of these owners to contact Apple for free replacement of their computer's faulty batteries. However, this replacement may not be a viable option for many MacBook Pro owners, as they will have to wait long for Apple to wait.
MacBook Pro owner and self-proclaimed Apple superfan Matt Bridges was a Mac user He's been in possession of his latest MacBook Pro since 2016 for about 20 years. After learning that recalling and reading the mail Correction would take one to two weeks, he decided to bring the computer for a scheduled repair in the Apple Store. 19659002] Bridges suggested it would be a relatively fast genius bar operation (iFixit estimates that you can do it in just a few hours). El Reg was shocked when the memory technicians announced the turnaround for two to three weeks.
As a UK-based freelance developer making a living from his MacOS notebook, abandoning the laptop for more than half a month was nothing special.
"I said I can not be without the laptop for this lon and I do not think it should take that long to fix it," Bridges said. "I foolishly thought I would take it to the Genius Bar, they would wave me out, and I'm on my way."
From then on it only got worse. Bridges says he spoke with the store manager and offered to pay for an accelerated repair. He also asked if he could borrow a notebook or even buy a new MacBook Pro with a small discount. When all this failed, he had to pass his case directly to Apple.
After unsuccessfully engaging with support staff, our reader said he had contacted Apple's executive staff in Ireland.
Apple sued for fondleslab death blaze: iPad battery blamed for deadly apartment fire in New Jersey
Here we should point out that customers are according to the British consumer Rights Acts 2015 may request a partial or full refund for their purchase if a repair would cause significant inconvenience or take excessive time. Although Bridges Apple's employees in Ireland referred to the rules, the European branch of the iBiz denied its claim and offered only a small credit of £ 100 along with the repair of its problems.
"Meanwhile, I was without the laptop," he noted. "I have a small business where I'm alone, I can not afford two laptops."
In the end, Bridges told us he had to give in and ordered a new MacBook Pro from Apple so he could continue his business while the dodgy machine was being repaired. He's still looking for legal remedies at Apple to at least get some money back.
In addition to some legal bills and poor publicity, the battery cost may have cost Apple a loyal customer.
"It has become a matter of principle," said Bridges. "I accept that I have bought into the Apple ecosystem, I love the products, I love the operating system, I could not imagine returning to Windows again, but that's the direction that drives me."
If You Have Problems Contact El Reg and let us know if you want to call back or repair Apple or any other vendor. ®
Balance between consumption and corporate management