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Home / Technology / Top YouTuber says 'hundreds' of fans unfairly lost Google access

Top YouTuber says 'hundreds' of fans unfairly lost Google access



  • One of YouTube's most popular creators, Mark "Markiplier" Fischbach, took a stand against the platform on Friday with his video titled "YouTube has a huge problem …"
  • Fischbach said "hundreds" of his fans were suspended from their YouTube and Google accounts after "spamming" emotes, YouTube's emojis, via his direction in his chat, for a livestreaming event he hosted in partnership with YouTube Originals.
  • In the tense video, Fischbach criticized YouTube for denying fans' appeals, said the problem extends beyond the automated systems YouTube uses for content moderation, and argues that the platform is unfairly affecting people's livelihoods.
  • On Twitter, the @ TeamYouTube account told Fischbach "The accounts have been reinstated," and a representative of YouTube has been reinstated while YouTube continues to investigate what happened.
  • On Twitter Fischbach added that "I understand that transparency is not t trust your platform. "
  • Visit Business Insider's homepage for more stories.

Mark" Markiplier "Fischbach uploaded to explosive criticism of YouTube on Friday after he said" hundreds "of his fans were unjustly banned from YouTube and Google for simply commenting too many emotes, YouTube's emojis, in a row on one of Fischbach's livestreams.

Fischbach's request (he asked for fans to vote on green emotes), but Fischbach showed seven screenshots of fans who appealed to the suspects and were denied again by the platform's content moderators.

"I'm working on it, but I'm just as mad as you are "Fischbach said in the video. "Just seeing this and how it's affecting people is making me so mad that I'm losing my ability to give anybody the benefit of the doubt here."

The conversation between Fischbach and YouTube escalated on Twitter on Saturday, as the Team YouTube Twitter account replied to Fischbach's tweet of the video and said, "The accounts have been reinstated and we're looking into why the appeals were denied and how

Fischbach replied, "I understand that transparency is not usually YouTube's mode of operation platform. "

So he said that not all accounts have been reinstated. A representative for YouTube told Business Insider that "a number of" the accounts had been reinstated while YouTube continues to investigate the issue. Fischbach did not immediately respond to Business Insider's request for comment.

The Markiplier video raises concerns with YouTube's content moderation systems

Fischbach's criticism is a major blow to YouTube. Markiplier, a gaming channel, has 24.5 million subscribers and ranks no. 81 in the most subscribed-to channels on YouTube.

His video, entitled "YouTube has a huge problem …", did not appear on the in less than 24 hours. In it, he says he has no idea how many fans have their accounts suspended after his livestream, but they are "hundreds" of people.

Fans communicate with Fischbach about what is happening through the Discipline moderators Discord server, a messaging platform that many YouTube creators use to communicate with fans and build a community. Fischbach praised his moderators as "heroes" for collecting "data" and screenshots from fans experiencing suspensions, some of which Fischbach inserted into his video.

One screenshot from a chat with fans showed someone claiming (with screenshots) that they got their account un-suspended upon review, then re-suspended after another 30 minutes.

Fischbach says his livestream, "A Heist with Markipliers," which was produced with YouTube Originals, which is proceeding according to plan for about an hour before he learned of the suspensions. As part of the event, emotes in the livestream's chat function.

      

    
    
     markiplier google account disabled

A screenshot from Fischbach's video that shows an email from a fan's Google account was disabled after the "Heist" livestream.
      
screenshot YouTube / markiplier
      
    

According to Fischbach, his Discord chat, and Markiplier fans on the popular subreddit "r / markiplier," YouTube's automated content moderation system started banning users from their YouTube and Google accounts for "spamming," an obvious infringement of YouTube's terms and services.

Fischbach said he was not aware that he was in a chat box.

So he said "never forgave" YouTube for banning his original channel in 2012 for "no reason" and denying his appeal.

"I've always held that against YouTube because I think their automated software is sometimes really bull-t, and they just want to go the automated route for everything because they just do not have the manpower to do it manually." I get that, "Fischbach said in his video." You Need Some Automated Systems. "But when they're this bad, and when it's this big of a problem, and it's just that it's causing a problem technically speaking – I'm sorry, I can not get into my Google account, I was at a Markiplier livestream. '"

– this is peoples' livelihoods, this is their entire account.

      

    
    
     A screenshot from Fischbach's video showing examples of the comments that got users' YouTube and Google accounts suspended for 'spamming' violations.
      </figcaption><a href=
Screenshot YouTube / Markiplier
      
    

Fischbach went on to criticize YouTube's team for not getting back to him. The "Heist" livestream on Wednesday, and he says he started emailing YouTube support quickly afterward. Fischbach said he made his way back to him.

"It's so unbelievably frustrating and I hope this is getting fixed but I got it back to me," he said in the video. "Why my fans?"

On Twitter, fans who had their accounts suspended so interacted with YouTube's "Team YouTube" account, which replies to tweets questioning content moderation. One response from Team's YouTube reads, "Appeals are very carefully reviewed – if your appeal is rejected, there's nothing more we can do."

In some cases, the issues are covered by fans may extend beyond accessing their accounts to reaping monetary losses , Some of Markiplier's fans say they are getting their accounts back but with their own videos missing. Others paid for subscriptions to Fischbach's channel that are now void, and some bought premium content that they can no longer access.

"Why did they banned in the first place? Why ban their google accounts?" "What assurance do you have?" Fischbach wrote on Twitter . The @TeamYouTube account responded that the company is investigating and wants to follow up with him.


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