Some readers think we are unaware.

We said Verizon Wireless should "throttle" the service of customers who exceed monthly limits and have a better opportunity to make money than anger customers.

Many have written to say: Verizon is a business and is making money.

We still think there is a better way.

A Brief Summary:

Verizon Wireless & # 39; Decision to "Give Gas" A cell phone service from the California Fire Department, which tried to extinguish a huge fire, brought the company into hot water. Verizon apologized and said that it was a customer service error and that there would be no throttling of the first responders.

Throttling is what mobile carriers do to customers who exceed their monthly data volumes ̵

1; slowing down their service until they crawl.

Verizon Wireless was criticized for stifling the service of a Californian fire department for exceeding the monthly data rate. (Photo: Justin Sullivan / Getty Images)

We said that we did not consider it a good business practice, a way to please customers, especially when the service calculates as Go Unlimited, Beyond becomes Unlimited or Above Unlimited, and Verizon says, "Never worry about data charges on your bill again."

There is fine print: "In times of congestion, your data may temporarily be slower than other traffic (only to 22GB / mo on Beyond Unlimited or 75GB / mo on Above Unlimited."

More: Verizon "Unlimited" California Fire Department Data Choked During the Mendocino Forest Fire

Verizon's spokesman, Rich Young, wrote that Verizon eliminated bottlenecks in his network that way If a high-traffic mobile site is and has also reached its monthly high-speed data allocation, its traffic can be left to other traffic on the network, which only happens in times of congestion. "

He insisted that the likelihood of consumers on Verizon is throttled lower than the competitors' services.

"When you think about how many times a customer in our company Network may be managed remotely, another company is more likely to have a better experience with Verizon than any other vendor, "he says.

On Twitter, the reader Chris Schaeffer proposed the US TODAY disable running ads on our website. "You should give away all your work for nothing … I'm sure you'll be able to apply the same logic as Verizon."

On Facebook, the reader told Todd Steinbrück that Verizon has a right to benefit from strong users. "Verizon's policy is clear and simple in advance – if you want to eat out and choose an all-you-can-eat-buffet, do you think they'll kick you out at midnight after you've been there for 10 hours?" [19659003] Others noted that the Santa Clara Fire Department was also to blame. It complained that Verizon was throttled three times last year. Why did not we just change the carriers as we suggested in our weekend ending?

"The Santa Clara Fire Department, knowing that they needed extra data for emergencies (many Californian Wildfire examples to obtain data), could have permanently increased their limits to meet all their needs," Michael wrote Robertson on Facebook. "Verizon has to pay somebody else to use their data lines, so it's not free." Verizon is a business and should not be forced to act like a charity. Banks do so, giving companies and consumers the opportunity without throttling Go beyond their limits, and charge them just an extra charge for the times they do, which would encourage them to better regulate their usage If you buy 22 gigabits / month and really need 45 gigabits / month sometimes then buy 45.

Rival AT & T introduces the alternative FirstNet, which is built for first responders. It has no data limits.

For the rest of us, T-Mobile and Sprint said they will not throttle you until you use 50GB of data for the 22 data cited by Verizon and AT & T.

Excuses aside, it is doubtful that the throttling problem will soon go away.

Reader – ready to ring? I'm on Twitter, @jeffersongraham.

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