Verizon officials were apologetic and apologized at a California State Assembly hearing convened on Friday to investigate the mobile Internet strangulation firefighters experienced during recent fire disasters
"We all make mistakes from time to time, the real thing The measure of leadership is how quickly we admit it, "Rudy Reyes told the Natural Disasters, Response, Recovery and Reconstruction Committee after reading a statement the company had released hours earlier.
In this statement, Verizon said it would introduce a "new plan" for truly unrestricted data and "priority access" for first responders across the country.
"As of yesterday, we have removed all speed limits for first responders on the West Coast and in Hawaii to support Curren's Fire Department and Hurricane Lane efforts," the company said. "In the event of another disaster, Verizon will remove the restrictions on public safety customers and provide full network access." Executives spoke shortly after a hearing of Tony Bowden from the Santa Clara County Fire Chief, who said that his agency had similar experiences throttling in December 201
However, more recently, when district fire brigade officials responded to the fire of the Mendocino complex (which is still ongoing), the agency had significantly reduced its bandwidth in a mobile command center before the caps were briefly lifted, again struck with throttling.
This problem is best illustrated in a June 2018 email from Captain Justin Stockman to Deputy Chief Steve Prziborowski (19659004) In this message, Stockman said the throttling was "the device that normally behaves like a Moder" The broadband Internet connection is slowing down so much that from 1995 it seems more like an AOL dial-up modem.
This is not the first time we have had this problem In December 2017, while supporting a number of large forest fires at the Prado Mobilization Center, we had the same device with the same SIM I was able to back Eric Prosser at this time to restore the service for the device, and Eric said that Verizon correctly categorized the device as "unlimited." In the email below Verizon states that they can restore the device for an additional $ 2 / month, I obviously lack the authority to grant such approval, and if we could get Verizon [to get] this approval, I'd appreciate that.
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During the hearing on Friday, Bowden said explicitly that his staff still could not reach this account administrator, and they had to Instead of waiting for Verizon to pull himself together, he said they had found an alternative.
"We sent the cards from another unit overnight and were able to get them and run the next day," he said. "You are always able to use this redundant device today."
Later, he expressed his polite frustration to Verizon officials who were in the room.
"I can tell you how to run a fire department, but I can not tell you how to run an internet service provider," he said.
Reyes also reiterated the company's position that this throttling had nothing to do with net neutrality – he emphasized that net neutrality had to do with content prioritization or prioritization, not with data caps.
"We made it clear that we do not do that, that the industry does not do that," he said. "This situation is not that."
In court records, district officials of Santa Clara have previously denied this allegation.
As reported by Ars, Santa Clara County and the Central Fire Department of Santa Clara County are among two dozen local or state government agencies that have sued the Federal Communications Commission to lift the lifting of net neutrality rules, which prohibit throttling and blocking. Verizon's throttling of the Santa Clara Fire Department has been extensively described in court documents filed as evidence of the case.
No other mobile operators agreed to testify before the Natural Disaster Committee.