A visitor leaves a Veterans Affairs Medical Center in California. (Rich Pedroncelli / AP)
When American soldiers bathe in Iraq, where a filthy film covers every surface, badges remind them not to pick up anything from the faucet.
When Christopher Wilson left the army After two trips to Iraq and medical treatment for his service damage in the Department of Veterans Affairs, he expected a cleaner environment than on April 5 at a VA clinic in Salt Lake City.
Wilson was shocked by what He found in a clinic room during his appointment, he told local media: an overflowing garbage can, medical instruments that were scattered on the counter, and a dirty sink. He took pictures of what he had seen.
These photos shot on Friday over social media, an apology from the
"I thought they'd say," Oh, that Room is not clean & take me elsewhere, but they just blew past it, it did not confirm it, "Wilson told CBS Affiliate KVFS, adding he was in the clinic for treating his ankle. His father, Stephen Wilson, posted the pictures on Twitter on Friday, describing the environment as "unprofessional, unsanitary and disrespectful," and urged President Trump to get involved.
The fallout comes amidst a cascade of problems and controversy at VA. Trump has pledged to strengthen the agency, but it has been overseen by numerous senior leadership positions, including a senior secretary and a senior state secretary for health, who oversee the extensive network of 1,243 medical facilities owned by VA.
Karen Gribbin, the chief of staff of VA's health system in Salt Lake, told KVFS that she has initiated an investigation into the incident and will review procedures with staff.
"I was baffled by the condition of the room, the patient, Mr. Wilson, should not have been brought into the room in this condition," Gribbin replied, apologizing for the incident.
Wilson's photos appear to be of a clinic room designed to create and apply casts as injections, Gribbin told Deseret News. She endeavored to explain why Wilson was brought into the room, and what procedures exist to clarify details about how and when rooms are cleaned between patients.
Gribbin, who oversees all VA medical operations in Utah, eastern Nevada, and southeastern Idaho, called the incident a "rare occurrence" and said Wilson had not come into contact with other patients' blood or body fluids.
But she said, "I do not want another veteran to know that."
Your Office and VA's Salt Lake Salt Health Care System has not responded to the request for comment immediately.
VA treatment has consistently been rated as good or better compared to private health care.
But scandals within the agency were often linked to how long veterans were waiting for access and how they were received by employees. In 2014, a systemic crisis with long waiting periods led to the resignation of former VA Secretary Eric Shinseki.
Veterans have long been frustrated by perceptions of apathy in VA facilities.
"The people who are there to serve us More than an obstacle, we do not seem to have a priority," Wilson said. He and his father could not be reached immediately for a comment.
Wilson said he hopes attention will help with the problem, but also expressed skepticism about what Gribbins and VA could do with the probe.
Banging my head against the wall, sometimes with them, "Wilson told KVFS," If you had the choice, would you go there? I would not. I do not like going there.
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