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Warning for millions of Gmail users

28/06 Update below. This entry was originally published on June 25th

A Google bomb last week gave users a good reason to quit Windows 10. Serious new problems now mean millions of Gmail users want to join them.

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Reported by both Windows Latest and MSPowerUser, Gmail users find that Microsoft’s built-in Windows 10 mail client deletes their emails and / or automatically sends them to spam. One user described his experience:

“I have a problem with the Windows 10 Mail app linked to a Google account. I have found that when I reply to emails, the email I send disappears and cannot be found in sent articles, outbox, trash, spam, or anywhere else. The missing email cannot be found on the Gmail web interface either. It seems that it is automatically deleted and deleted from the server. “

06/27 Update: loud several postersGoogle has confirmed that this is more of a Microsoft problem than Gmail. This means that users have to wait for a Windows 10 update instead of Google’s server side optimization. In addition to the workarounds described below, there is an additional temporary fix was found::

  • Gmail.com> Settings> Filters and blocked addresses> Create a new filter
  • Enter your address in the ‘From’ field
  • Click on “Create filter”.
  • On the next page, select “Never send to spam”.
  • Click on “Create filter”.

This workaround is not perfect because two sent items are created in Windows Mail. However, it prevents Gmail emails from being lost or deleted. This is the most important thing until Microsoft has found a solution.

28/06 Update: This problem appears to be getting worse as the Microsoft Communities forum now shows numerous threads indicating that Gmail emails are being lost, deleted, or automatically sent to spam by the Windows 10 Mail app become (1,2nd 3rd, 4th 5, 6, 7, 8th 9, 10th, 11, 12th, 13, 14, fifteen, 16, 17th, Etc). In addition, there are an increasing number of reports of similar problems now appearing between Outlook and Gmail – both on Windows and Mac (1, 2nd. 3rd, 4th 5, 6, 7 8th, 9, 10th, 11, 12th, Etc). At this point, it is clear that Microsoft has a significant problem syncing with Gmail. Although there are temporary workarounds (see above and below), I would avoid using a Microsoft email client to access Gmail at this point. Microsoft has confirmed my request for more information on these issues, but has yet to make a statement.

“The latest version of Windows Mail corrupted the settings for Gmail,” said a Windows Insider MVP. The only workaround is to either a) remove your Gmail account from the Mail app and weaken the security settings in Gmail by allowing access to less secure apps (instructions), or b) remove your account and use Gmail’s manual IMAP settings (instructions). If you’re lucky, you may be able to recover part of your lost email after spam.

What caused this potentially harmful problem? Most fingers are currently pointing to the problematic Windows update of May 10, 2020 (surprise, surprise), but not all of them. Microsoft is currently not aware of the issue and continues to be a concern for all Gmail users who access their email through the Windows 10 Mail app.

I have contacted Microsoft and Google about this and will update the post if I know more.


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