Thousands of customers were hit on Friday when Comcast Xfinity suffered a mass black-out across the country. The guilty? Two Fiber Optic Cables Cut Off
Customers began complaining about a widespread failure of the Internet, TV and telephone on Friday. The company confirmed the failure around 2:30 pm, about two hours after it started.
The issue apparently also affected the Xfinity service status page, according to a tweet by journalist Matthew Keyes . The page was where customer service conducted many angry customers who would require an internet connection that many did not have.
As of Saturday morning, customers are complaining while engineers continue to work on the problem. [1
In the CNBC report on Friday about the situation, a spokesman for Comcast said: "We were aware that there were nationwide outages in some our Internet videos and voice customers. "
There is no information about what caused the cable damage or if a backup system is available to customers. The Comcast Cares Twitter account said the fibers were among their "network backbone providers".
In business published in March 2018, the number of Xfinity residential customers was 1.79 million.
According to istediserviced.com, an online tracker for service providers, most reports came from failures in the Northeastern United States. Almost 400 reports in the last two weeks come from the District of Columbia alone, followed by 295 reports in Philadelphia. Failures this month also included a shortage of telephone service reported on June 7 by Comcast Businesses and the recovery of fiber in Boston cut by a third party. In Connecticut on June 16, a Comcast fiber was hit by a stake fire that reported Comcast New England in less than three hours. In the meantime, customers continue to absorb the heat on Twitter.