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The incident in a Philadelphia Starbucks, where two black men were arrested while waiting for a white friend, is new to their coverage, but African Americans say this type of treatment is not new.
USA TODAY

Under what circumstances can an employee or other employee instruct a person to leave a store?

The answer is, there are a few acceptable reasons, but legally they should be better consistent, within the business policy – and race is never one of them.

The issue arose in a national uproar that stems from the video recording of two black men at a Starbucks in Philadelphia.

The men were denied the use of a toilet because they ordered neither food nor drinks. The store manager called the police when they refused to leave and said they were waiting for a friend. When the video rolled, the friend arrived when the police handcuffed the couple. They were later released when Starbucks had not filed any charges.

In the video they are neatly groomed, wearing casual clothes and do not cause a ruckus.

"If someone is disturbing or occupying very limited space, people would understand asking someone to leave the grounds," says Reginald Shuford, executive director of the ACLU of Pennsylvania, "but there is only some room for maneuver. "

Starbucks said Tuesday it will close down more than 8,000 company-owned stores in the US, as well as its corporate offices on the afternoon of May 29, to conduct anti-discrimination training. The company's CEO apologized and had discussions with the two men who were The manager who called the police no longer works for the chain.

Someone who "cries and disturbs the environment". , , The company may typically be asked to leave a store or restaurant, says Robert L. Dodge, executive vice president of G4S Corporate Risk Services, a global risk-consulting group, but specific guidelines for what constitutes unacceptable behavior can vary [19659008] Dodge says that most companies will consult a lawyer to set policies. Starbucks said it has reviewed its guidelines but has not published them. Once these guidelines are set, security experts say it's important that companies advertise they are consistently passed on to all customers.

appearance should not matter.

"Whether dressed in suits, dressed in loose trousers, or dressed in sweatpants, the policy must be equals and fair," said Edward Troiano, owner of Knight Security, a Manhattan-based hotel Company that offers protection services mainly at events and event space.

Customers should be alerted to the business rules, and if anyone believes they are offended and asked to leave, they should still be treated with kindness and respect, says Troiano.

If they refuse to leave, "Then the third step you never want to do is to say, 'Look, you have to go, or we have to call the police,'" he says. When that happens, "you have to make sure all these t's (are crossed) and I'm dotted that you treated them fairly, you treated them the same and you treated them according to company policy and not for anything else . & # 39;

The Starbucks incident is just the latest in a disturbing chain of allegations filed by African Americans against companies ranging from high-end boutiques to chain restaurants Oscar-nominated actress Gabourey Sidibe, who portrayed her racially in a Chanel business, and the last three Applebee employees in Independence, Mo., Who falsely accuse two black women of forfeiting the day before.

Starbucks is characterized by its role as a community gathering place where people read, work on the computer, or simply depend on whether they buy something or not

"The type of discrimination that is being observed at Starbucks is deeply rooted in African Americans who are still suffering the shame of discrimination by retailers," says Todd A. Cox, director of policy for the NAACP Legal Defense Fund [19659008] Retailers Need to Ensure That Managers Understand How to Express Company Policies Amid heightened awareness of implicit prejudice that causes workers to disproportionately abuse color customers, says Mark Lipton, a professor of management at New School.

"Store managers [need to be] are very well-trained and exceptional communicators, so if there's someone who takes up a lot of space and it's during a busy hour, they can talk to those customers," said Lipton.

If allegations of bias are made and a lawsuit filed, the burden of proof lies with the person filing the legal complaint, attorneys say.

Derek Sells, a partner at law firm Johnnie Cochran, does not represent The Two Men Arrested at the Philadelphia Starbucks, but says their case is "outrageous" and is supported by the comments of some white customers who say that they sat similarly in the restaurant without ordering coffee or food

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Protesters in Philadelphia Starbucks, where two black men were arrested last week and charged with racial allegations, demand a complete apology.
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"This is the place where you have a disparate treatment," says Sells, "where two similarly situated individuals of different races are treated the same."

Yet, policies and training may not yet be enough to prevent any problem, especially in the retail or restaurant area where employees often do not stay long at the job, Dodge G4S says corporate risk services.

"Even if you did all this, mistakes are the result People are people They have prejudices And unfortunately prejudices sometimes sneak into work functions.
More: Starbucks swears by" unconscious bias " After Two Black Men Arrested

More: Black man takes video cassettes on Starbucks' refusal to let him into a toilet

More: Starbucks is just the last defendant of racial profiling

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